Sakura Sisters
Sakura Sisters

FAQ

 
 

What is this store's return and exchange policy?

We do NOT refund or exchange products unless the wrong item was shipped. Because of the nature of the postal service and how the handle packages we cannot be held responsible or liable for any damages incurred during the shipping process. We will do our utmost to package the items to prevent damage but we only offer refunds if we pack the wrong item.

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.We will make sure to ship the item within two business days of the order being placed.

Can I place a custom order?

Absolutely! We welcome custom requests. Please email us and give us details as to what you want and we will do our best to make it for you.